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Frequently Asked Questions.

How long will my appointment last?

Initial assessments and follow up treatments last approximately 40 minutes. Please do your utmost to be on time. Arrive 10 minutes early on your initial assessment to give time to fill out the relevant paperwork

What shall I wear?

The therapist will usually need to see the area to be treated. We therefore ask that you wear appropriate clothing – please ask if unsure.

Will it hurt?

Not usually, most treatments are therapeutic. Some others may be uncomfortable but not painful!

Is there adequate parking?

On road parking is readily available right outside the clinic, please endeavour to park on the cemetery side of the road opposite the clinic in respect of our neighbours, especially if arriving after 4 pm.

Can I be treated by a female or male therapist?

We do have male and female physiotherapists at the clinic. Should you require to be seen by a therapist of a specific gender then please ask when booking your appointment.

What is your cancellation policy?

If you are unable to attend your appointment, you must contact ID Physiotherapy within 24 hours. If you fail to do this you may be charged the full rate of the treatment session. Similarly, if you fail to attend without any notice you will be charged. Please note, if your treatment is covered by private health insurance or medico-legal companies, these charges may not be covered and you will be liable.

Do I need to be referred by a GP?

No, you may book an appointment to see a physiotherapist without consulting your GP. However, we work closely alongside GPs and often communicate with them regarding your care and progress.

Are you registered with Private Health Insurance Companies?

We are registered with all major medical insurance companies including BUPA, AXA PPP, Standard Life and Aviva (formerly Norwich Union). Ensuring you are covered however is your responsibility as any unsettled fees will be attributed to the patient.

Some people are covered by health plan’s, for example ‘Simply Health’ or ‘Medicash’. In these instances the client has to pay for their treatment, we then issue a receipt and the client can claim the money back via the health plan provider.

If you have any further questions then please don't hesitate to get in touch on 01925 657443 or